Terms of Service

1. Service description

merdata.no sells digital eSIM packages with mobile data for use abroad and in Norway. The service is a data-only service (internet access) with no phone number, voice calls or SMS. The service is provided by Datamynt AS, org. no. 936 017 207, registered as an electronic communications provider with the Norwegian Communications Authority (Nkom).

2. Delivery

Your eSIM is delivered automatically after payment via a QR code sent by email and shown in the My eSIMs portal. Delivery is considered complete once the QR code has been presented to the customer. Typical delivery time is under one minute; in some cases provisioning by the supplier can take a few minutes.

3. Prices and VAT

All prices shown on merdata.no are final prices in Norwegian kroner (NOK). No VAT is added at payment.

Datamynt AS is not yet registered for Norwegian VAT (cf. the Norwegian VAT Act (merverdiavgiftsloven) § 2-1, threshold NOK 50,000). Once registration becomes mandatory, the service will either be classified as an export of an electronic service to consumers abroad (zero-rated) or charged at the standard rate. Any change will be clearly communicated before it takes effect.

4. Right of withdrawal

An eSIM is considered digital content under the Norwegian Right of Withdrawal Act (angrerettloven) § 22 letter n. The right of withdrawal lapses once the QR code is activated on your phone, because the service has then been delivered in full. The customer gives express consent to this during checkout.

An unactivated eSIM can be cancelled within 24 hours of purchase by contacting hei@merdata.no. A full refund is given if the cancellation is accepted.

5. Complaints and refunds

If the service doesn't work as promised, we refund you in full. Send a description of the problem to hei@merdata.no — we reply within two business days.

Datamynt AS is registered as an electronic communications provider with Nkom. If we can't resolve the matter together, disputes about the electronic communications service can be brought before the Norwegian User Complaints Board for electronic communication (Brukerklagenemnda, BKN) at brukerklagenemnda.no. For other consumer matters you can contact the Norwegian Consumer Authority (Forbrukertilsynet, forbrukertilsynet.no). Disputes are governed by Norwegian law.

6. Limitation of liability

merdata.no is not responsible for the network quality, coverage or speed of third-party mobile operators in the destination country. The customer is responsible for ensuring their phone supports eSIM and is unlocked.

7. IP address and local services

The data connection is routed through an international hub, so the IP address you get is not necessarily from the country you're in. Services that require a local IP address — for example NRK and certain Norwegian banking and streaming services — may therefore be unavailable. The eSIM is a pure data line and is best suited to everyday browsing, maps, email, social media and apps.

8. Processing of personal data

See our separate privacy policy at /personvern for details on how we process your data.